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FAQ
Why doesn't Exploring Horizons offer online booking?
Why Exploring Horizons does not send out paper invoices/bills?
There is an error in the bill I have received. Who should I contact?
Why does Exploring Horizons charge Agency Fees?
What should I do if there are unrecognized or unauthorized charges on my payment card bill?
What charges can I expect to see on my credit card?
Do I always have to use the same payment card?
What is the Exploring Horizons Credit Card Guarantee?
My credit card wasn't accepted when I tried to make a reservation. Why?
I canceled my reservation. When will I be credited?
What types of payment options do I have?
In what currency are Exploring Horizons prices displayed?
What if the name on my reservation is misspelled?
Does Exploring Horizons offer payment plans?
When will my card be debited for a booking I've made?
Can I have the tickets mailed to an address which is not the same as the billing address?
When entering my payment card details I am asked to provide a CV2/CCV number. What is this and how do I find it?
How does Exploring Horizons use personal information, such as credit card numbers, address etc.?
What charges are included with the ticket price when I book with you?
Is Exploring Horizons a legally registered business?
Is Exploring Horizons an authorized seller of travel?
Is Exploring Horizons fully insured?
Will you use my personal information to send me spam?
Does Exploring Horizons offer Travel Insurance Coverage?
What sort of insurance companies does Exploring Horizons uses?
How does Travel Insurance work?
If I have a claim, or question, who do I contact?
Can I get a full refund if I cancel the Travel Insurance Coverage?
Would my US Health Insurance cover me when traveling abroad?
Answers
Exploring Horizons uses SSL (or Secure Sockets Layer) standards that are supported by all major browsers. SSL encodes your personal information (such as your address and phone number, or your credit card number) so that it is available only to you and Exploring Horizons travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone. However, as an increased precaution at the moment we only accept credit card information by submitting a signed Credit Card Authorization Form. The form can be found under the section Legal/Forms.
Why doesn't Exploring Horizons offer online booking?
Looking for the best deal available is time consuming and cannot be achieved by looking at one or two online booking interfaces. This is the reason Exploring Horizons does not provide customers with an online self-service booking engine. For instance, the market for airline fares is controlled by a four major worldwide electronic distributors of travel information (Sabre, Worldspan, Amadeus, and Galileo). So far the market has failed to unite these four distributors and therefore many online booking interfaces have access to only one or two of these systems. Exploring Horizons has access to all four and can offer its customers some of the most competitive fares for air travel, hotels, rental car, and entertainment ticketing.
What if I need to change my flight arrangements?
If you need to change your flight arrangements less than 24 hours before the flight, call Exploring Horizons at the telephone number listed on your itinerary. To cancel or change a reservation or purchase, be aware that tickets are often non-refundable or subject to cancellation or alteration penalties. For this reason we always suggest our customers to purchase a Travel Insurance Coverage to be protected from the unexpected. Click here for more information on Travel Insurance.
What are e-tickets and why should I use them?
Electronic tickets, or e-tickets, now offered by all major airlines, allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When you buy e-tickets through Exploring Horizons, you'll receive a confirmation of your purchase via e-mail. For more information about traveling with e-tickets, contact Customer Service.
On what airlines can I purchase e-tickets?
All major airlines offer e-tickets.
Can I choose my seat with my booking?
Yes, you can. Let us know which your preferences are and we take care of the rest.
Can I provide my frequent flyer number?
Yes, you can. Provide us with the number and we will included in the booking.
What if I want to book a ticket on an airline not listed in the Quote Form?
In case that your airline is not listed just write us a note in the Message section at the bottom of the form.
I've seen a better flight price advertised elsewhere. Why?
There are three possible reasons:
1) We show you only those flights that have seats available. The fares advertised may apply to only a few seats and those seats may have already been sold.
2) A small number of discount carriers do not currently participate in our electronic reservation system. To make reservations with those airlines, you must call their offices directly. We're working to get distribution agreements with these few carriers, and will make them available to you as soon as possible.
3) A special advertised fare may be offered by a reseller company who has already purchased seats from the airlines and is reselling those seats to the public.
How can I enter special discount plans, like free tickets (due to redeeming frequent flyer mileage),government employee discounts, etc?
Let us know in advance if you are looking for a special fare or a discounted fare. We look for availability with your search criteria.
Can I use a credit card with an international billing address?
Yes! Now, if you have a credit card with a billing address outside the USA you can use it to pay for your bookings. However, we can only process non-US payments via one of the e-commerce businesses allowing payments and money transfers to be made through the Internet. We offer online payments through PayPal, Google-Checkout, and Amazon Payments (be aware that processing fees may apply).
How does my credit card guarantee my hotel reservation?
When you supply us with your credit card, we pass that number to the hotel. Your hotel reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your hotel reservation or the hotel may impose a "no-show" charge. However, remember that often our hotel rates are low because special conditions apply. Keep in mind the following: Prices and availability are subject to change and are not final until the final booking/reservation is confirmed. A valid credit card is needed to finalize bookings and reservations. Some hotels may withdraw the funds prior to check-in, others may charge a deposit, while others may require the payment of the entire staying. Some hotel reservations are refundable, some are partially refundable and others are not refundable.
Select the number of beds you would like and if you would like a smoking or non-smoking room. Any additional special requests you may have should be added under "Additional Options". Special requests may include adding a crib or rollaway bed. Additional charges may apply for each request you make. We will forward your requests to the property, but we cannot guarantee that your requests will be honored.
Are deposits required to hold reservation?
Some accommodations require a deposit to hold a reservation. This deposit may be equal to the amount charged for one nights stay, or for the entire stay, and is immediately charged to your credit card.
Are there any charges to my credit card before I arrive?
Some accommodations require deposits, some apply charges if a traveler does not check in to a reserved room as scheduled, and some reservations are non-refundable if canceled. Familiarize yourself with all rules that may apply to your reservation.
How do I get my reservation confirmation?
Once we process your reservation, and if your credit card charge went through successfully, you have committed to reserving this accommodation. You will receive a confirmation by e-mail with your itinerary and the confirmation number. Print a copy of this page for your records. Your reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your reservation or the accommodation may impose a "no-show" charge.
Exploring Horizons rates hotels using North American lodging industry standards and assigned a class to help with your lodging decisions. We evaluates many factors, including accommodations, facilities, variety of services, price, overall quality, and access to city centers and public transportation. Hotel ratings should be regarded only as general guidelines designed to assist you in making your lodging decisions.
How will you contact me if our reservation changes?
Designate a traveler in your party as a main contact. This person's name will be listed on the room reservation, and will be contacted if this itinerary changes or if there is a problem with the reservation. Please be sure to double-check telephone numbers, and e-mail addresses, for accuracy.
Why can I not make a reservation on a hotel?
Although Exploring Horizons works with more than 160,000 lodging properties, in rare cases the property you are looking for is not part of our system of suppliers. Not to worry. We will do our best to book your staying at your preferred location.
How do I cancel a hotel reservation?
To cancel a hotel reservation please contact us as soon as possible to make arrangements for you. In addition, usually on your itinerary you will find a contact number to call for cancellation or changes. Please be advised that some reservations are non refundable, others partially refundable, and other cancellations may have penalties.
What if I have to check in late?
Reservations can be guaranteed for late arrival. If you need to advise your hotel of late check-in, please contact us and we will make all the arrangements for you. If you don't notify us or the hotel that you will be late, no-show penalties could apply.
Can I change or cancel my hotel reservations?
Hotel reservations can be changed or canceled according to each property's rules and restrictions. Some properties impose penalties, such as one night's stay, if you cancel your reservation within a certain number of days before your scheduled check-in date. Other properties charge a small penalty for changes made any time after a room is booked. To change or cancel a reservation, please contact us.
Can I book multiple hotel rooms?
Yes, you can. To book multiple hotel rooms, select the desired number of rooms from the "Rooms" drop-down menu in the Quote Form. You will be asked to specify the number of adults and children that will be staying in each room. A maximum of four rooms can be booked in one reservation.
What is the hotel's phone number?
Once the reservation is processed we will provide you with the hotel's contact information.
I booked and paid for hotel accommodations. Can I check out early?
Early check out is allowed, but will not always result in a refund. In most cases, you will forfeit the remaining amount paid. Please contact us if you have any questions.
Are hotel room types guaranteed?
We collect your bedding and room (smoking or non-smoking) preferences at the time of booking. We pass this information on to the hotel as a request.
Unfortunately we cannot guarantee this request. We will do all possible to request the type of room you prefer, but ultimately it is based upon availability at the time of check in and is up to the discretion of the hotel property.
When should I pay for the hotel, at the time of booking or at the hotel counter?
It depends on the hotel. Some hotels may withdraw the funds prior to check-in, others may charge a deposit, while others may charge the entire amount at the time of check-in (i.e., at the counter). Remember that some hotel reservations are refundable, some are partially refundable and others are not refundable.
How many hotels do you service?
Exploring Horizons is proud to offer its customers access to more than 160,000 hotel world wide. We service all kind of categories, with thousands of negotiated special reduced rates we can offer very good deals that others cannot afford.
A rack rate is the regular published rate of a hotel room (the hotel sets this price, not Exploring Horizons). It does not reflect any discounts, specials, or negotiated rates.
What are the hotel taxes and surcharges?
Hotel taxes are based on the cost of your room and comprise any applicable state and local taxes for the area in which the hotel is located. We usually find rates which include taxes and surcharges. In the eventuality that these are not included we will inform the customer prior to finalize the reservation.
Are pets allowed in the hotel rooms?
Some hotels allow pets in the room. This may require an additional deposit or service fee. Please let us know in advance if you need to include a pet accommodation to your booking; alternatively, you can also check with the hotel directly for more information.
Where can I find more information about the hotel?
Once you receive your finalized itinerary you can check the Internet to find information you need. You can also check out the hotel's web site or rating sites like Tripadvisor.com
Can I extend my hotel reservations?
Most hotel reservations can be extended, depending on room availability. However, there may be a fee in addition to the charge for the extra night(s).
Can I make a hotel reservation on the same day I wish to check-in?
Yes, you can usually before 03:00 p.m. EST. But there may be some restrictions. Please contact us to make sure that the hotel you want to book accept same-day reservations. make a hotel reservation on the day you wish to check in if you book before 3:00 PM Pacific Time.
Why do the hotels need my children's ages?
Discounts may be offered to children of certain ages. Also, in the case of multiple-room bookings, most hotels have a minimum age below which children are not allowed to stay without an adult in the room.
"Half board" is a term used by hotels and other lodgings to state that one meal, usually breakfast, is included in the price of the room. Hotels or lodgings that offer all meals (or sometimes just breakfast and supper) are called "full board."
Do hotels provide parking space for guests?
Most hotels do provide parking, but some charge extra for it. Check with your hotel or asks us to learn more.
Do hotels provide childcare for their guests?
Some hotels do provide childcare or babysitting services, but generally charge extra for it. Check with your hotel or asks us to learn more.
What does "run of the house" mean?
"Run of the house" means that all rooms are the same price, regardless of room type. Reservations for specific rooms or room types are not accepted. The assumption is that you will be offered the best available room when you arrive at the hotel. Nevertheless, it is advisable to look at other available rooms if the "best" one you are shown first is not to your liking.
What does "Full American Rate" mean?
This is a meal plan that offers breakfast, lunch and dinner at the hotel you have booked. Drinks may or may not be included.
What does "Continental Rate" mean?
This is a room rate plan that includes a continental breakfast (a very light breakfast consisting usually of coffee or tea, juice, and a roll or pastry).
What does "A la Carte Rate" mean?
This is a room rate plan that does not include any meal. Meals are chosen from a menu and paid for separately.
How will I know if the hotel is wheelchair accessible?
In the US and in most foreign countries most hotels are wheelchair accessible. Check with your hotel or asks us to learn more. However, it is important to understand that there are still many countries where wheelchair accessibility is not mandatory. For this reason, please make sure that the hotel meets your accessibility needs.
What do I need to know about pick-up & drop-off times?
Your car reservation will be held until the date and time you indicated you would pick up the car. Extra charges may be applied if you do not return the car by the designated drop-off date and time. Be sure to cancel the reservation if you are not going to need the car.
What rental car options can I choose?
Choose a car class, rental car company, transmission type, and whether you'd like air conditioning. The fewer preferences you choose, the more likely you are to find the best price.
Can I use a Frequent Flyer Plan when renting a car?
If you want to use a frequent flyer plan that may offer a discount or other benefits, supply the plan information when you complete the Quote Request. If your frequent flyer plan offers mileage for car rentals, please check with your program to ensure you are credited the appropriate miles.
Why didn't I get the car model shown I requested?
Please remember that special requests such as makes, models, and colors, etc. of rental cars are not guaranteed by the car rental company and are based on availability at the time of pick-up.
Can I request additional equipment for my rental car?
You may request the following equipment from the car rental company:
- >> Bicycle rack
- >> Infant car seat
- >> Toddler car seat
- >> Left hand control
- >> Right hand control
- >> Luggage rack
- >> Mobile phone
- >> Ski rack
- >> Snow chains
- >> Cassette player
- >> Trailer hitch
- >> GPS (Navigational system)
The special equipment options may not be available on all cars or at all rental locations. Your selections will be sent to the car vendor as a request, thus your selections are not guaranteed. Be sure to confirm your equipment will be available at least 48 hours before you depart. Please note that additional charges may apply for the options you select.
Can I change or cancel my car reservation?
Rental car reservations can be canceled or changed at any time. Canceling a reservation will not result in a cancellation penalty. Contact the vendor directly or let us know if you prefer us to cancel your reservation.
How do you calculate rental rates?
Rental rates will be calculated based on the applicable rental rate plan for the rental period. A rate plan period may be a day, week, weekend, or month, as stated by the vendor. Please remember that insurance is not included in the quoted price, and that your car reservation will be held until the date and time you indicated that you would pick up the car. Be sure to cancel the reservation if you are not going to need the car.
Can I designate the pick-up and drop-off locations of my rental car?
Yes, you can. On the Quote Request you will be prompted to designate where you want to pick up and drop off your rental car. You can also choose to reserve a one-way rental, click on the one-way car rental link. However, please be aware that additional charges may apply if you decide to return your car to a different location or to have a one-way rental.
What discount coupons (group, corporate, or association) can I use?
On the Quote Request you will be able to choose special rates based on your particular discount criteria. Under Additional Options you can select the discount that applies to you. During the reservation process you will submit your request to the vendor. However, we cannot guarantee that your discount request will be accepted by the vendor.
What do I need to know about reviewing available rental cars?
If you chose "No preference" in the Rental car company drop-down menu, we will choose our preferred companies first. If none of these cars meets your needs, just let us know and we will try our best to accommodate your needs.
Where can I get more information on additional taxes and fees for rental cars?
To get information about any additional taxes and fees that may apply to your car rental reservation simply look in your itinerary details. Please note that taxes and fees are applied by the rental car company and vary depending on a number of factors, including state and local law.
What do I need to know about car rental plans?
If you want to use a car rental plan that may offer a discount or other benefits, supply the plan membership number where indicated under Additional Options in the Quote Request.
How do I use a corporate plan in renting a car?
If you are planning to make a rental car reservation based on a Corporate Plan, please indicate that option under Additional Options in the Quote Request. During the reservation process you will submit your request to the vendor. However, we cannot guarantee that your discount request will be accepted by the vendor.
What kinds of cars can I rent on Exploring Horizons?
We offers a wide range of car classes to choose from. These include:
>> Economy
- >> Compact
- >> Midsize
- >> Standard
- >> Full size
- >> Premium
- >> Luxury
- >> Convertible
- >> Mini-van
- >> Sports Utility Vehicle
Other rental preferences like rental car company, transmission type, and whether you would like air conditioning is also available. However, please note that the fewer preferences you choose, the more likely you are to find the best price.
What kind of insurance should I get for my rental car?
There are several types of insurance available for purchase. Rates may vary from state-to-state and from country-to-country and per vendor, please check with the car rental company to confirm. We suggest that you check with your insurance provider to see if you are already covered for car rentals, before purchasing additional insurance.
What are Taxes/Fees?
Taxes/Fees include any and all fees, charges, and taxes imposed by U.S. and/or foreign authorities, including U.S. custom fees, head taxes, hotel taxes, air taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees, and Internal Revenue Service fees. Taxes/Fees also include port charges, which are fees assessed by government and other agencies, incident to the ship entering, leaving, docking, anchoring and/or remaining in port (e.g., stevedoring, waste removal, payroll for port employees).
What’s the final price of my cruise?
You can find the final price of the cruise (including Cruise Fare; Vacation Protection Plan (if applicable); Air/Hotel Add-On (if applicable); NCCF (port taxes and fees); Gratuities (if applicable); and Taxes and Fees) in your itinerary under Vacation Total.
What is included in the price?
Your cruise fare will cover most of the basics of your vacation. Accommodations, three meals per day plus snacks, and ocean transportation between ports-of-call are always included. In addition, you won't have to pay extra for onboard programming, such as classes (excluding fitness classes in some cases), lectures, and crew-organized games and parties; use of the pool and gym equipment; Broadway-style shows and other performances; movies (often outdoors or in an onboard movie theater); kids' counselors and special activities; and access to the lounges, casinos, and discos onboard.
We highly recommend purchasing trip insurance. Trip insurance offers your clients protection if they have to cancel or interrupt their cruise due to injury, sickness, or death of a traveling companion or immediate family member.
Are there any applicable discounts?
Usually cruise discounts may apply to the following categories: seniors, residents, armed forces, police and firemen, and returning customers.
Do children sail free or at a discount?
Most cruise lines do not offer discounts for children. The major exception is Disney Cruise Line. On Disney ships (with 2 full-fare adults sailing), children under the age of 3 are charged only port fees and taxes; children ages 3-12 sail at a discounted children’s rate plus port charges and taxes; children over the age of 12 sail at 3rd/4th passenger rate plus port charges and taxes. Norwegian Cruise Line also lets children under 2 sail for port charges and taxes only; Holland America Line charges $250 plus port charges and taxes for children under 18 years old for a majority of their sailings.
Do I pay extra if I book through Exploring Horizons?
No. We do not charge any processing/ticketing fees.
How much do I owe and when is final payment due?
A deposit will be charged to your credit card upon booking. Final payment is due 45-90 days prior to sailing. Ask one of our Tour Advisors for specific cruise line policies.
When’s final payment due?
This depend on the cruise line and on the length of the cruise. Please refer to your itinerary or look under " How much do I owe and when is the final payment due?" for more information.
How will my credit card be charged?
A deposit will be charged to your clients' credit card upon booking (Holland America takes up to 48 hours to process the booking). Please be sure that you provide us with the correct credit card information (name, address, card #, etc.). Any incorrect information could cause the booking to be cancelled by the cruise line, with no guarantee of rebooking.
Do you offer payment plans?
Exploring Horizons does not. However, some cruise lines do. Ask us if you are interested in a payment plan. We can find out for you if your preferred cruise line offers this option.
How will I know my order’s confirmed?
Once you have successfully completed the reservation process, you will immediately receive an e-mail confirmation from us.
Generally, you will receive tickets within 2-4 weeks of sail date. For last-minute bookings (within 30 days of sail date), tickets may be issued as pier-pickup (you pick up the tickets at the pier on the day of sailing). For Royal Caribbean, Celebrity, Costa, Princess, Carnival and NCL sailings, only edocs are issued. Electronic documents are sent to you via email. You will not receive paper tickets.
Apart from tickets, U.S. and Canadian citizens must present proof of citizenship in two of the following forms: passport; federal or state government-issued photo I.D. card (e.g., driver’s license); birth certificate (original or certified copy). For example, you can carry the following combinations of identity:
-
1. passport and driver’s license
2. passport and birth certificate
3. driver’s license and birth certificate
Please note that if you are married, and one of the partner has taken his or her spouse’s surname and plans to use a birth certificate as a form of identification, then a marriage certificate or a valid photo I.D. card to support the name change is needed.
Children under the age of 16 need proof of citizenship (e.g., passport, birth certificate) and it is recommended that they present photo identification as well--it is not required, though; children ages 16-18 need photo identification.
Starting in December, 2005, travelers will be required to present a valid passport when traveling to and from the Caribbean, Bermuda, Central (including Mexico) and South America, and Canada.
Travelers lacking the proper documentation will be denied re-entry to the United States. To read more about this new requirement, please click here.
What do I need if I’m not American or Canadian?
Citizens of countries other than the United States and Canada (aliens) are required to present both a valid passport and an unexpired U.S. multiple re-entry visa (B-2 Visitor’s Visa) or a visa waiver. Resident aliens need both a passport and an alien resident card. Aliens and resident aliens should contact the appropriate consulate, U.S embassy, or U.S. immigration office to inquire about necessary travel documentation.
Are there forms I need to complete before I sail?
- Most cruise lines now require that you fill out pre-registration/immigration forms prior to your sailing date. Please note that it is VERY IMPORTANT that you go online as soon as possible to complete your forms. If there are fields that do not apply to you please be sure to enter N/A.
How do I find my cruise's itinerary?
You should have received one at the time of booking. If you have misplaced your copy or if you have never received it please contact us and we will gladly help you.
How do I get to my departure port?
For your convenience, we have compiled a list of the most popular ports' addresses, driving directions, and parking information; Click Here to to find out more about your departure port. Alternatively you can also contact the cruise line for more up-to-date information.
What’s the latest flight I can take?
You should plan to arrive at the airport nearest your port of departure at least three hours before embarkation begins. If you’re late, the ship will sail without you.
What happens if my flight is delayed or cancelled?
If you have purchased travel insurance or arranged air through the cruise line, you are eligible for reimbursement costs incurred while catching up with your ship at its next port of call. This applies only to carrier-caused delays or other covered reasons.If you have arranged air privately and have not purchased travel insurance, you are responsible for all costs incurred while catching up with your ship at its next port of call.
Can I customize my air through the cruise line?
Yes, you can. You can customize your flight by selecting the dates, times, airlines, departure cities, and other flight-related options of your choice. The cruise lines charge $35-$50 per person for this service, in addition to any airline charges.
Should I book air through the cruise line?
Booking air through the cruise line protects you if your flight is delayed and you either miss your cruise or are running late. If you are running late for your cruise, cruise line representatives will make every effort to get you to the ship before departure. If you miss your cruise altogether, the cruise line will reimburse you up to $500 in costs incurred while catching up with your ship at its next port of call. In addition, air rates offered by the cruise lines are often less expensive than those available to the general public--especially on holidays and during high seasons--and the departure times and dates ensure that you will reach your departure port on time, barring any prolonged delays.
How much are airport transfers?
Transfer costs depend entirely on the cruise line, your airport of arrival, and the distance from the airport of arrival to the departure port.
Let us know if you would like us to help you with transfers. We will gladly arrange it for you.
What time do I board the ship?
Ship embarkation usually begins approximately 3 hours prior to departure. You should check your ticket package for an exact time.
Your ticket package will include a detailed cruise itinerary. Most ships depart in the late afternoon (around 4 or 5 pm), but be sure to check your detailed itinerary for an exact departure time.
Is there any age requirement for booking a cruise?
-
Different cruise lines have different policies. Here you can find some general guidelines that need to be kept in mind before booking a cruise. For an up-to-date list of requirements the cruise line should be contacted.
-
Carnival
- If you are under the age of 21 and SINGLE you MUST be accompanied by a parent, relative, or guardian 25 years of age or older in the same stateroom. The only exception to this policy is when parents are traveling with their children in different cabins. If you are under the age of 21 and MARRIED, you and your spouse can cruise so long as proof of marriage is presented. Infants are REQUIRED to be at least 4 months at the time sailing.
Celebrity
- If you are under the age of 21 and SINGLE you MUST be accompanied by an adult 25 years or older in the same stateroom. This age limit will be waived for minor children sailing with their parents or guardians in adjacent staterooms. If you are under the age of 21 and MARRIED, individual staterooms can be booked by couples whose minimum age is 18. Infants of all ages are welcome aboard Celebrity Cruises.
Crystal
- If you are under the age of 18, you MUST be accompanied by an adult over the age of 21. If the accompanying adult is not the minor's parent or legal guardian, a notarized parental/guardian consent letter that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Crystal Cruise representative at the pier. Infants MUST be at least 6 months at the time of sailing. Crystal reserves the right to restrict the number of those under 3 years of age aboard the ship.
Disney
- Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same stateroom and must have the Cruise Contract signed by a parent or legal guardian. The signed Cruise Contract must be received upon Walt Disney World Resort check-in or prior to embarkation.
- Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line ships.
Holland America
- Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Minors under age 18 traveling to any foreign country must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Infants 12 weeks or younger will NOT be allowed to travel aboard Holland America ships.
Norwegian
- A passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years or older who expressly agrees to be responsible for the under 21 passenger throughout the cruise. If the accompanying adult is not the minor's parent or legal guardian, a notarized parental/guardian consent letter that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to an NCL representative at the pier. Two people under the age of 21 may travel together in the same stateroom without someone over the age of 21 in the same stateroom, if they purchased the cruise under the family plan and have at least one person who is 21 years or older in the adjoining stateroom. Infants of all ages are welcome aboard NCL Cruises.
Princess
- The minimum passenger age is 6 months on Alaska and Caribbean cruises, 18 months on Exotic cruises and 12 months on all other cruises. Passengers under the age of 18 years must be accompanied by a Passenger over the age of 21. If the adult is not the parent of the Passenger under the age of 18, a Parental/Guardianship Consent must be signed by his/her parent or legal guardian and delivered to Carrier before sailing.
Royal Caribbean
- No guest under the age of twenty-one (21) will be booked in a stateroom unless accompanied by an adult twenty-five (25) years of age, or older. This age limit will be waived for minor children sailing with their parents or guardians in adjacent staterooms or under-aged married couples (proof of marriage is required). Infants of all ages are welcome aboard Royal Caribbean Cruises.
- Please be aware that an individual's age on the date of sailing determines his or her status for the entire cruise vacation.
What are First & Second seatings?
First seating is the earliest evening dining time available, usually around 6:00 pm or 6:30 pm. Elderly passengers and families with children tend to select this seating. Second seating is the later dining time, usually around 8:00 pm or 8:30 pm.
Special-need meals (e.g., kosher, diabetic) are available upon request, but must be arranged in advance.
Most cruise ships have one or two formal nights per cruise, when men are encouraged to wear tuxedoes or nice suits, and women cocktail dresses or evening gowns. Other nights are casual or semi-formal, when men can get by with khakis/dress pants, collared shirt and sports jacket (semi-formal), and women skirts, dresses, or pantsuits. Lunch and breakfast are casual, and if you don’t relish the idea of formal night, alternative dining options are always available.
Is cruise ship dining as good as I've been told?
Everything you've heard about cruise ship dining is true. You'll find a varied selection of entrees (appetizers, salads, soups, vegetables, and desserts, too) every time you sit down. And there's virtually no limit on what or how much you can order. Just because your cruise ship offers plenty of delicious food doesn't mean you'll come home out of shape. You can choose low-cal, spa, or fitness menu selections that are just as tempting as the regular menu. You can also jog, do aerobics, work out in the gym, swim, golf, play tennis, and much more. Burning calories was never so much fun! Best of all, the one thing you'll never see on a cruise ship menu is a price!
What if I don't like my tablemates?
This is rarely a problem. However, if you wish to move to another table, speak with the maitre d'. He'll make every effort to seat you with more compatible dining companions ...discretely and politely.
Today, virtually all ships have smoking and non-smoking tables or non-smoking sections in lounges. Cruise ship dining rooms are now totally smoke-free, and the Carnival Paradise is a completely smoke-free cruise ship, reflecting passenger requests. If you want your dining table in a non-smoking area, or prefer a smoke-free ship, just tell us!
What are outside & inside cabins?
Outside (oceanview) cabins have a porthole/window, while inside (interior) cabins do not.
What’s a Cabin Guarantee (GTY, GUAR)?
A cabin guarantee means that you have reserved a specific cabin category, but you have not yet been assigned a specific cabin. For instance, if you reserved a guaranteed outside cabin on the upper deck, that cabin could be anywhere on the upper deck, and it’s possible that you could receive an upgrade. You will be assigned a specific cabin during embarkation; occasionally you will be notified of your cabin number in advance.
What are IS, OV, V, W, X, Y and Z cabins?
On Celebrity's and Royal Caribbean’s ships, X, Y, and Z cabins are guaranteed cabin designations for outside with balcony, outside, and inside cabins, respectively. On Holland America’s ships, V designates a guaranteed verandah cabin, W and X designate guaranteed outside cabins, and Y and Z designate guaranteed inside cabins. On Carnival's ships, IS is an inside guaranteed (category 4A and up), and OV is an oceanview guarantee (category 6A and up).
What amenities will my cabin have?
- Cabin amenities vary depending on cruise line, ship, and category, but most ships include the following: shampoo and soap, safe, TV, closet, private bathroom, hairdryer, and refrigerator. Please note the following exceptions:
- Hairdryers:
- Carnival: only on the Conquest, Destiny, Legend, Pride, Spirit, Triumph, and Victory
- Holland America: all ships except the Noordam
Refrigerators:- Carnival: only on the Conquest, Destiny, Legend, Pride, Spirit, Triumph, and Victory; some suites on older ships
- Disney: coolers only; refrigerators can be rented for duration of cruise and are supplied free of cost for medical reasons
- Norwegian: depends on category; some outside cabins and most suites on older ships
- Royal Caribbean: Adventure, Explorer, Navigator, and Voyager only; some outside cabins and most suites on older ships.
- Due to safety reasons, irons are not provided in cabins, but you are allowed to bring one aboard.
Are ships & cabins accessible for passengers with disabilities?
The level of accessibility for passengers with disabilities varies significantly from ship to ship. In general, the newer ships are more accessible while the older ones are less so. In response to the Americans with Disabilities Act (ADA), however, the major cruise lines have been making concerted efforts to bring all their ships up to code. For detailed information on the accessibility of most major cruise ships, we recommend Access-Able's website: www.access-able.com.
Are there medical services onboard?
Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.
Are there laundry services aboard?
Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Most ships also have self-service launderettes.
Are there meeting rooms onboard?
Just about every full size ship has public rooms to offer as meeting space for groups. If you'd like to make such arrangements, ask us to contact the cruise line's group sales department to coordinate schedules and arrange for any catering needs. Your ship may also be able to offer audio-visual equipment.
How does someone call/e-mail me?
All major cruise ship now offer computer terminals with Internet access, which can be rented by the minute or hour. In addition, ships can be reached via direct-dial satellite or fax. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed at applicable ship-to-shore rates.
Are there different classes of service?
Today's cruise ships are "one-class." Everyone onboard can use all of the ship's facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you'll enjoy the same courteous service, menus, activities, and entertainment as everyone else onboard.
Will I get bored? Feel confined?
Hardly. Being at sea gives you a feeling of freedom few places can offer. There's plenty of room. And it'll probably take you two or three days just to discover what's onboard. Plus, you get the added adventure of exploring new and exciting ports of call. Cruise ships are like floating resorts with all the choices fine resorts have to offer. You can be by yourself and lie back in a lounge chair, breathe in the sea air, soak up the sun, read good books, or watch the ever-changing view. Or, you can join in exercise classes, dance classes, sports contests and other organized deck activities. Perhaps you can practice your tennis stroke or golf swing, or shoot some baskets. You can go for a swim, stretch out in the sauna or work out in the gym. You can see a feature movie, attend a lecture by renowned experts, play backgammon or bridge. And that's just when you're onboard!
What's there to do at night?
At night, life aboard a cruise ship really turns on. There's dancing; live entertainment in nightclubs, discos and lounges; feature films; and parties with all your new friends. Most ships even have casinos. There are also many special events like the Captain's Cocktail Party, Passenger Talent Night, the Masquerade Parade, the Late Night Buffet (just for one last bite to tide you over 'til breakfast). And the night can go on as long as you want. Even until the spectacle of sunrise at sea.
Is there a charge for entertainment?
Never. On a cruise vacation, the entertainment is on the house. There's no cover. No minimum. No charge for an admission ticket. The shows are live. The movies are first-rate. The variety is limitless.
Do I have to participate in the activities?
On a cruise, you do what you want to. You can do everything. Or lie back and do absolutely nothing. It's your vacation.
A cruise ship is a great place to make new friends, because everyone's so friendly. The atmosphere is cordial, relaxed. And you'll have all kinds of things in common to talk about. At dinner. At cocktails. Around the pool. Or along the promenade rail. And don't be surprised if you find yourself making arrangements to meet them aboard ship again next year.
No matter what you've heard to the contrary, there's no such thing as a typical cruise passenger! All kinds of people take cruises... of all ages... from all walks of life... singles, couples and families. Passengers can vary from ship to ship and cruise to cruise. Just ask us for advice on the best ship for you, based on your tastes and lifestyle.
Pack like you would for any resort. Cruise vacations are casual by day, whether you're on the ship or ashore. In the evening, ships vary as to dress. As on shore, attire is dictated by occasion. On a formal dining night or at the Captain’s Gala, for example, you'll probably want to wear something more dressy, such as a dark suit, or cocktail dress; perhaps even a tuxedo or gown. (If you don't own a tuxedo--most people don't--you can usually rent one onboard.)
Where is smoking permitted/prohibited?
Except for the Carnival Paradise, which strictly prohibits smoking onboard, smoking is prohibited only in dining rooms/restaurants, hallways, and most show lounges.
Most cruise lines will allow you to establish an onboard credit account which permits you to charge onboard purchases to your stateroom. In most destinations, American currency may be accepted or easily exchanged. It is best to bring cash in small denominations since it is easier to get change for these bills. It is also advisable to carry a limited amount of cash since it is irreplaceable if lost. Traveler's checks are recommended and you may also want to carry a credit card.
Most cruise lines suggest $9-$10 per day, per guest. This amount covers tips for your cabin steward, waiter, and busboy. A 15% gratuity is usually added to all bar tabs. Other shipboard personnel can be tipped for special services at your discretion. In general, you pay tips in cash at the end of the cruise. Norwegian and Princess automatically add tips to your onboard account, but the amount can be adjusted upon request.
How much is an unlimited-soda card?
The cost of an unlimited-soda card depends on the age of the cardholder and the length of the cruise. For example, on a 7-day cruise, a card for a child under 18 would be approximately $20, while passengers over 18 would be charged around $35. Cards apply exclusively to fountain soda (no cans) and may only be purchased onboard.
Pregnancy is regarded as a medical condition. The cruise line may require a medical certificate establishing the passenger's due date and fitness to travel. In no case will the cruise line permit passengers who are 24 weeks or more into pregnancy to travel.
Is motion discomfort a problem?
It can be. However, technology has come to the rescue. In fact, stabilizers on modern ships, advance availability of accurate weather information, and development of effective preventative medications have, for the most part, eliminated the incidence of motion discomfort.
Is cruising affordable and a good vacation value?
Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money. Your fare includes all meals, your cabin, onboard daytime activities, nighttime parties and entertainment. So for once, you'll know what your vacation will end up costing you before you go. (Your only extra expenses will be drinks, optional shore excursions, and personal services such as massage or hairstyling.) You'll be amazed at the value.
As long or as short as you want. Itineraries can range from as little as three days to as long as three months!
Where do you want to go? Cruises visit practically any destination accessible by water.
Are all ships and cruises fairly similar?
Far from it. Cruise ships can range from under 200 feet to over 1,000 feet. You can sail with anywhere from fewer than 100 fellow passengers to over 2,600. Experience atmospheres ranging from casual to formal, classically simple to ultra-deluxe. You can even choose between traditional propeller-driven craft, sail-assisted cruise ships, or even a paddle-wheel river boat.
Even the most popular cruises sometimes have space available because of late cancellations. But, to get exactly the ship, cabin and sailing date you want, you should plan and book early. Most cruise lines also offer early booking discounts for customers who plan ahead. Then, just sit back and anticipate all the fun you're going to have!
Can I extend my cruise vacation?
We can arrange pre- or post-cruise land packages at the same time you book your cruise. And, in many cases, your airline ticket will include helpful options, such as free stopovers, that enable you to make your own special arrangements.
Do cruise lines accept group bookings?
Most lines will work with groups, depending on how many people are involved. Policies vary from company to company and sometimes during certain times of the year. For more details, please contact us.
Can we celebrate a "special" day?
Absolutely! Most cruise lines will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion. Your birthday or anniversary can be more festive with champagne, flowers, canapes, wine or cheese. You can even arrange for a special private party. All you have to do is advise us in advance.
Do cruise lines welcome families with kids?
More and more cruise vacations are booked by families with children. Most cruise lines make a special point of providing supervised activities for youngsters, especially during school holidays. If your children enjoy swimming, sports, games, movies and the adventure of new places, they'll love a family cruise. You'll find the kids adapt to shipboard life with ease, and you won't have to wonder what they're up to every minute. The cruise staff will help keep them busy and entertained. Best of all, children generally travel at a substantially reduced rate.
Can singles have fun on a cruise?
Cruising is ideal for people traveling alone, because it's so easy to meet other people. In fact, most ships have parties just for singles early on, so you can start to be involved right away. Most ships also have single cabins as well as single rates for double staterooms. In many cases, a cruise line will even find you a roommate to share a double if you ask them.
Is cruising right for honeymooners?
Without a doubt. Cruising offers an atmosphere that's just right for romance...cozy dinners for two, strolling on deck at sunset, dancing the night away (even under the stars) and so much more to remember forever. Most lines provide special services from Sunday or Monday departures to welcome champagne and breakfast in bed. (And, speaking of beds, most ships have them in double, queen, or king sizes!) Also, some ships offer special programs for performing a marriage ceremony or renewing your marriage vows in port.
So much you'll have a hard time choosing! You can go off on your own. Or take a guided tour. You can search ancient ruins or hunt for shopping bargains. Ride a raft over river rapids, a bicycle ride down the side of a 10,000 foot volcano, or ride a horse across miles of hills and beaches. Climb a waterfall or pyramid. See the birthplace of civilization or listen to steel drum bands. Follow the footsteps of history or the wake of a waterskiing boat. If there's still time, play golf or tennis. Eat native foods. Learn how to windsurf. Sun and swim at some of the world's best beaches. Catch a record marlin. Sail, snorkel or go scuba diving. Go to a nightclub or glittering casino. Take a cable car to the top of a mountain. Explore dark catacombs. In short, a cruise is the easiest way to see new places and do all the things you dream of. Cruising is the perfect way to sample a number of destinations that you may want to return to for another vacation...and you never have to pack and unpack - the destinations come to you!
How physically challenging are the Shore Excursions?
It really depends on the tour. For example in some of the European cities you'll be visiting are ancient. Their quaint, narrow, cobblestone streets have been in existence long before motorized transportation. To preserve their beauty, some cities and old towns are pedestrian only. Most tours require some degree of walking; however, some excursions require extensive walking. Likewise, grand entryways and sprawling gardens of certain castles and cathedrals make walking and stair-climbing a necessity. Most cruise lines indicate which tours are more physical than others in their brochures and at the Shore Excursion Desk. Whatever your fitness level, we highly recommend comfortable, low-heeled walking shoes.
What do Shore Excursions include?
Shore excursions include transportation according to the itinerary, and meals, refreshments, guides, and entrance fees as indicated in the tour description book. Fares for shore excursions are subject to change without notice.
How do I book shore excursions?
When you receive your tickets, your package should include a shore excursion guide. Once you’ve selected the excursions you wish to take, you can make reservations by booking on the cruise line’s website, calling the cruise line directly, or booking once you’re onboard the ship. Many popular excursions sell out quickly, so we recommend reserving as far in advance as possible.
When and where do Shore Excursions depart?
Prepaid tickets will indicate the departure location and time. If you are reserving an excursion in advance, you will be notified as to the times and locations along with other important details.
Is it possible to "Miss the Boat?"
All guests are required to be back aboard their ship no later than 30 minutes prior to the scheduled departure time, which is listed in the daily bulletin and at the gangway as you leave the ship. The scheduling of all shore excursions conform with this requirement. However, if you leave a tour en route, it will be your responsibility to secure transportation and return to the pier on time. If you don't make it, they'll see you at the next port at your expense.
What type of transportation is used for Shore Excursions?
Standards of transport vary considerably from country to country; however, excursions utilize the best quality transportation possible in each port. Air-conditioned vehicles are not always available. Guest wishing to travel together with friends should leave the ship together, as this will help the tour staff allocate space in the same vehicle.
Will transportation be available from the ship to city centers?
There are many ports in Europe that are not located in the city center. For the convenience of their guests, some cruise lines like Royal Caribbean, shuttle bus service is arranged in those ports that are located a 1/2 mile or more away from the closest city center and do not have adequate local transportation available (believe us, finding local transportation is not a problem in the Caribbean. They will find you). Schedules and days of operation are usually posted in the ship's bulletin.
How should I tip our Guide/Driver?
Extending a gratuity to your guide or driver is strictly optional; however, in some countries, these personnel may anticipate that if you were pleased with their services, you will reward them in a monetary way. A commonly accepted guideline is $1 per person for a half day and $2 per person for a full day.
How can I find out more about the ports we'll be visiting?
On most cruise ships, a qualified lecturer will hold informative talks on each port of call you visit. If you still have questions, the Port Lecturer will be glad to answer them. You should also do a little research before you go. Your local library should have all kinds of books pertaining to your destination. Frommer's and Fodors' also have wonderfully informative books identifying local points of interest, culture, and history.
Will I miss meals when I go ashore?
Most tour departure times complement the ship's meal service hours, so you can enjoy your meal aboard then go ashore. However, on some full day tours, or if you take more than one tour in a day, your return on board may not coincide with meal hours. A buffet, snack, or room service is usually available all the time.
What should I wear on shore excursions?
Other countries may have more conservative ideas about dress than you're accustomed. Attention is drawn to this matter so as not to offend. Cruise lines suggest when visiting places of worship (cathedrals), you dress conservatively, avoiding shorts or sundresses. Attend the port lectures for guidance.
Will I have time to shop on shore excursions?
Whenever possible, shopping time is allocated within the framework of the excursions. However, tours are not designed primarily for shopping.
A vacation package combines flights and hotels into one price. In addition, city specific attractions and services can be added to a selected vacation package.
Why should I buy an Exploring Horizons' Vacation Package?
Two reasons why you should buy one of our packages: Value and Time.
Our vacation packages are all about value. While other online travel sites partner with tour operators, our own product managers have firsthand knowledge of specific vacation destinations. These experts develop close relationships with flight and hotel suppliers to obtain the best package rates, which we pass along to you. On average, you can save up to 30%—-sometimes even more-—by purchasing a vacation package. Vacation packages are easy. You don’t need to spend hours researching hotel and flight availability. We do all the work by finding the best vacations at the best rates.
Can I change what's in a vacation package?
Our vacation packages are flexible and they can be changed. We combine the best airfare for your destination with multiple hotel selections. You can then pick and choose hotels and airlines to come up with the right combination for you. Choose from inexpensive to luxury hotels, roundtrip flights or flights stopping at multiple cities. You can also add a car and attractions and services that are available for your destination. You determine what’s included in your package.
I'm an independent traveler. Are packages for me?
Our vacation packages are for everyone, whether you’re an independent traveler looking for good value, or searching for an all-inclusive vacation experience. Our packages are flexible, so you’re able to customize them around your needs.
Do vacation packages require a minimum stay?
Yes, there is a two-night minimum stay to obtain our special package rates.
What kind of quality can I expect in a package?
We offer the same high-quality flights and hotels in our vacation packages that we offer elsewhere on Exploring Horizons.com. You can find a variety of top-of-the-line hotels and major airlines from which to choose, and you can search by hotel class to narrow your choices.
What kinds of Packages are available?
We work with thousands of vendors and we offer our customers the best negotiated rates in the market. Aside the wide selection of vendors like Disney, Sandals, Club Med, etc... We also offer a full, concierge-style, customized packaged. Just tell us where you would like to go and we put together the best vacation for you and your family.
How many people can I book on a package?
It depends on the Package. Vendors-based packages may have limits of maximum of six (6) passengers to be booked in a package reservation; while, groups of individuals larger than six would have to be booked in multiple reservations. For customized packages the limit may be higher but it depends on the destination and on the type of package.
We offer all-inclusive packages to a small number of destinations, such as Jamaica, the Bahamas, Mexico, Costa Rica, and the Dominican Republic. These packages are offered in two different ways. Some hotels are completely all-inclusive. This means that all hotel room categories are under the all-inclusive plan. Other hotels offer all-inclusive room types in addition to room types that are NOT all-inclusive.
How far in advance can a package be purchased?
Due to airline restrictions, packages can only be booked up to 330 days in advance.
How much do I need to pay if I cancel my vacation package?
Different cancellation and change rules apply to each vacation package. Factors include whether a flight was purchased (and, if so, which flight); how many days prior to the departure you are attempting to make the change or cancellation; and which hotel, rental car, and/or attractions were included. Most vacation packages cannot be cancelled but can be changed for a $50 change fee, plus all additional supplier fees and penalties. If your vacation package includes a flight, keep in mind that most economy/coach class flights have an airline-imposed penalty fee of $100 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Tickets are non-refundable, but can be applied (for a limited time) toward future travel with a vacation package, less any applicable penalties. In addition, make sure to read the cancellation and change rules imposed by the vendor. Contact us if you have any questions.
Do you offer vacation packages for kids?
Yes, we do. Just contact us and ask us about vacation packages for kids.
I already booked a Vacation Package. Can I still change it?
Often revisions to vacation packages are allowed by the vendors. Check the rules and conditions that came with your purchased vacation itinerary. The fees associated with these changes are outlined in the same section. All revisions to a vacation package are done by contacting us.
Can I add an extra person to my vacation package?
Due to airline restrictions and hotel constraints, extra persons may not be added to a vacation package once the booking has been completed. Extra persons would need to be booked in a separate vacation package, or you can cancel your existing package and rebook it to include the additional persons--however this is likely to incur substantial penalties.
Do you offer Vacation Packages that include volunteering, or community programs?
Yes, we do. Check under the section Alternative Tourism for options, or contact us and we can help you make the right choice.
Why Exploring Horizons does not send out paper invoices/bills?
In an effort to comply with our Green Business goals Exploring Horizons only uses electronic-invoicing and billing. This means that invoices will be sent via e-mail. Therefore, it is very important to provide a valid e-mail address.
There is an error in the invoice/bill I have received, who should I contact?
Please contact our Billing Department. Click Here for contact information.
Why does Exploring Horizons charges Agency Fees?
Agency Fees are charged only for Customized Vacation Packages. These packages require many hours of personalized attention. The Fees will help us compensate for the time and resources dedicated to create your perfect vacation. At the moment, Exploring Horizons charges $150 per passenger for Customized Vacation Planning.
What should I do if there are unrecognized or unauthorized charges on my payment card bill?
If you do not recognize the charges billed to your card or see charges from Nexion, Travel Quest (or TQuest), PayPal, Google Checkout, or Amazon Payments before contacting your credit card company and refuse the charges please contact Exploring Horizons immediately. The chances are that these charges are related to your travel arrangements. If you refuse/block a charge that you do not recognize and that charge was connected to a booking or reservation you may incur charges for the refusal and your reservation or booking may be negatively affected. The same applies to unauthorized charges. Unless you are absolutely certain that the charges are not related to your travel arrangements, contact us immediately so we can advise you.
What charges can I expect to see on my credit card ?
Your credit card is charged for your travel arrangements. These may be vacation packages, escorted tours, hotel and air reservations, or other reservations. Please be advised that charges may show on your credit card statement as charges from Nexion, Travel Quest (or TQuest), PayPal, Google Checkout, Amazon Payments, Skybird Travels, Vayama, CCRA, Fare Buzz, and others. Therefore, before contacting your credit card company and dispute a charge please contact Exploring Horizons immediately.Disputing a charge associated with a reservation or booking may the cancellation of your reservation and in additional charges.
Do I always have to use the same payment card?
No, you do not need to use the same card to pay for each travel reservation. For your convenience, you can provide us with as many cards as you like and we can charge the charge of your choice.
What is the Exploring Horizons Credit Card Guarantee?
Your credit card is protected whenever you make a purchase or reservation with Exploring Horizons. we use a series of internet security technologies to assure that your transactions are safe and your payment card and anonymity are protected. This serice is secured by SSL certificate. Any site that holds such a certificate insures that you are using a secure system for your transactions. This way all sort of information sent thourgh our web site is protected behind a live-monitoring firewall and a password-secured-vault program.
My credit card wasn't accepted when I tried to make a reservation. Why?
There are various reasons why this may have happened. Make sure that the credit card numbers, expiration date, security digits, and billing address are valid. In addition, please check with your credit institution that there are not any blocks on your card.
I canceled my reservation. When will I be credited?
Depending on the type of reservation, in most cases, you should see a credit on your next billing cycle or on your card's billing statement within 30 days of the request for credit. However, please keep in mind that certain reservations (like hotels, flights, entertainment venues) are not refundable. Before you cancel a reservation make sure you read the Changes and Cancellation Conditions provided with your itinerary/purchase.
What types of payment options do I have?
You can pay for your travel reservation with a credit or debit card. Most airlines, hotels, and cruise lines accept Visa, MasterCard, American Express, Discover, Diners Club, and debit cards. In addition, Exploring Horizons also offer online payments, and money transfer, through e-commerce businesses like PayPal, Google Checkout, Amazon Payments. Please be advised that using these last payment-types may entail additional processing fees.
In what currency are Exploring Horizons prices displayed?
Exploring Horizons displays all prices in U.S. dollars (USD), unless specifically stated otherwise. International rental car prices are listed in the local currency with the equivalent in USD for your convenience (actual exchange rates may change without notice).
What if the name on my reservation is misspelled?
For security reasons, it's important that the name on your travel reservation matches the name on your government-issued photo ID. Please make sure that the name you book your travel under is spelled correctly. Some vendors, like airlines, charges penalties of $100 (or more) for name changes, per passenger In the error was caused by Exploring Horizons, we will be responsible for all charges associated with the misspelling of the name(s). Otherwise, the customer bear full responsibility for whatever charge(s) associated with this sort of errors.
Does Exploring Horizons offer payment plans?
No, we don't. However, some vendors like cruise lines may offer some sort of payment plan. If you are interested in a payment plan contact us and we gladly help you with that.
Can I use a credit card with a foreign billing address (or non-US Credit Card) to pay for may reservations?
At the moment we cannot always accept foreign (or non-US) credit card. This depends on the vendor. However, in those cases that the vendor only accept US-based credit card we offer our customers the opportunity to transfer funds to Exploring Horizons through an online e-commerce businesses like PayPal, Google Checkout, Amazon Payments. Once the funds have reached Exploring Horizons we take care of the payment for you. Please be advised that using these payment-types may entail additional processing fees.
Is Exploring Horizons a legally registered business?
Yes, it is. Exploring Horizons is a Limited Corporation legally registered with the Florida Department of State, Division of Corporations ( www.sunbiz.org).
Is Exploring Horizons an authorized seller of travel?
Yes, it is. Exploring Horizons is an authorized Seller of Travel registered in the State of Florida (Registration # TI53514).
Is Exploring Horizons fully insured?
Yes, it is. Our Cultural and Educational operations are fully insured by Zurich American Insurance Company and Steadfast Insurance Company, a leading provider of Liability Coverage. More specifically Exploring Horizons is covered under a "Travel Agents and Tour Operators Professional Liability Insurance". The policy is specifically geared towards Student Youth Tour Operators, and it covers the tour operator and its agents. In addition, Exploring Horizons has an Errors and Omissions Coverage too.
Does Exploring Horizons offer Travel Insurance Coverage?
Yes, we do. Exploring Horizons offer its costumers a variety of coverages provided by several leading Travel Insurance Companies. Ask us how you can best protect your travel arrangements. Request a quote!
What sort of insurance companies does Exploring Horizons uses?
Exploring Horizons works with every US-based leading provider of Travel Insurance Coverage. Some of our preferred vendors are: Travel Guard, CSA, and Travel Safe. Ask us how you can best protect your travel arrangements. Request a quote!
How does Travel Insurance work?
Travelers purchase travel insurance to protect against unforeseen events such as inclement weather, sudden business closure, lost luggage and other nuisances. Insurance policies may even cover rare occurrences like terrorist evacuation and plane crashes. They're a security blanket that could save time and money in the long run. Usually, the way it works is that the customer covers any expenses associated with unforeseen events and later the insurance company reimburses the costumer against proof in the form of receipts. Ask us how you can best protect your travel arrangements. Request a quote!
If I have a claim, or question, who do I contact?
If you have a general question regarding coverage or to purchase coverage please contact Exploring Horizons. However, if you have already purchased coverage and you have a more specific question or you have a question regarding a claim, please contact the insurance company directly.
Can I get a full refund if I cancel the Travel Insurance Coverage?
Usually, the purchase of a travel insurance coverage is final with no refunds.
Would my US Health Insurance cover me when traveling abroad?
Most likely it does not! It is therefore very important to purchase a travel insurance coverage to have the security and peace of mind to enjoy your vacation or travel.
What is responsible and alternative travel?
Responsible travel is a new way of traveling for those who've had enough of mass tourism. It's about respecting and benefiting local people and the environment – but it's about far more than that. If you travel for relaxation, fulfillment, discovery, adventure and to learn – rather than simply to tick off 'places and things' – then responsible travel is for you. In addition, alternative tourism offers opportunities to those travelers that want more than just travel. It offer alternatives that are more environmentally friendly, more respectful of local cultures and needs, and allow travelers to help local communities through voluntarism.
How do you screen operators?
All industry members have been screened to meet the required environmental, social and economic criteria for joining our site. Our vendors are leaders in the Alternative Tourism industry and we are confident of their services.
How is my money protected? How can I trust the companies you work with?
All vacations booked with one of our vendors are either formally bonded or operate a system of separate client accounts with external signatories, to provide you with financial security in the unlikely event that they should cease to trade.
Is Alternative Tourism involving volunteering or community-based tourism safe?
It is important to be aware that this sort of alternative travel involves destinations in poor, or under developed, countries. Extra caution should be used when traveling from, to, and within these countries. Before choosing a destination please make sure to consult the US Department of State Travel Advisory.
How can I volunteer and travel at the same time?
There are many ways to volunteer while traveling Whether traveling with a group or independently, these tours will give you the opportunity to help improve the basic living conditions of the local people or participate in environmental conservation projects while having an unforgettable and meaningful cross-cultural experience. No training or special skills are required. For instance, you can check out our sponsors like Planterra, GAP Adventures, HandsUp Holidays, or Responsible Travel for ideas and on-going project. If you are not sure what to chose or where to travel to, do not hesitate to contact us and we will gladly help you to make the right decision.
How do I purchase items?
You can use the online reservation form, or you can call, or email Exploring Horizons for help with purchasing concert/theatre tickets, independent
excursions, private transfers for groups, personal concierge service, museums tickets and more.
Who do I contact about my purchase?
Exploring Horizons feature items are offered by a number of different vendors. If you have a query regarding any item you have purchased or wish to purchase,
please contact Exploring Horizons directly.
Why is there a mailing cost when I've chosen to collect my items?
Although you have chosen to collect your items on their date of use, those items will still need to be sent to the collection point. Most items are
dispatched by their suppliers from a central location rather than from individual venues - the mailing cost for collection reflects this.
The details on my tickets are not correct, what should I do?
Please check the details on your tickets with those specified in your request (email). Contact Exploring Horizons immediately if you have noticed errors in
your order.
How do you mail items?
The standard postage is by first class. If there are other options available, such as special and/or registered mail, these will be presented to you when you
select your mailing options.
When will I receive my tickets?
Most items are not mailed until 14 days before their date of use - this is to minimise the chances of hard to replace items being lost before they are used.
Vendors' terms and conditions may include more information on their mailing policy.
What should I do if I require wheelchair access to a venue?
Our vendors can often offer you seats with wheelchair access. Certain types of items (such as exhibition tickets for example) may allow you to purchase
concessionary tickets if you are registered disabled, but this does not guarantee full access.
If I haven't received an email confirmation, how do I check my transaction went through?
If, for whatever reason, you failed to receive an email confirmation of your order and wish to receive further confirmation, please contact us.
If I cannot collect my items, can I allow someone else to?
Unfortunately not. The owner of the payment card used in the transaction must be present to collect the items. The payment card will need to be produced as
identification when the items are collected.
I have lost my tickets, what do I do?
Contact Exploring Horizons immediately.
How can I track my order?
If an item is mailed with a tracking number, this will be supplied in the confirmation e-mail. If not, you can contact us and we will gladily track the item
with the vendor for you.
I need to contact a vendor about an event in the next few days, but they haven't answered my emails - what should I do?
If you wish to contact one of our vendors about an event in the next 14 days we recommend you contact Exploring Horizons by telephone during regular office
hours for an immediate response.
I bought tickets but I can’t go to the event. Can I get a refund?
The rules governing refunds and exchanges depends on an individual vendor's terms and conditions. You will be informed on the terms and conditions of vendors
at the time of booking.
Do you offer electronic delivery of tickets?
This all depends on the vendor. If the vendor offers electronic delivery we will offer this to our customers too.
Can I correct personal or billing information on my order?
To edit information on a current order, please contact us with the changes and your order number.
My show was canceled or rescheduled. Can I get a refund?
This all depends on the vendor and its terms and conditions. However, if your event was canceled, in most cases you won't need to do a thing: we'll inform
you of the cancellation and refund the amount you paid for your tickets, including facility and convenience fees, on the same payment method used for
purchase. (Delivery fees and order processing fees are non-refundable) If you bought your tickets at a retail outlet, please return them at the same
location. If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled
events is up to the individual artist, venue, or promoter, but we'll do everything we can to help! Just email us.
I am interested in more information on backstage or meet and greet access. Who do I contact?
You will need to contact the performer's publicist, management company, or record label to inquire about gaining access to the backstage area or securing
meet & greet passes. Only they may review and authorize access to the artist. You may be able to find contact information for the performer's publicist,
management company or record label on the artist's official website.
I need information on hotels or camping options near a specific venue.
For more information on where to stay please review the venue information. To access this information please list the name of the venue in the search field
at the top of our home page. Select the corresponding venue from the search results, and scroll to the lower portion of the page. There are a number of
informative drop down options, including where to stay.
Can I bring a lawn chair to the show?
Lawn chairs and blankets are allowed on the lawn for most events. When lawn chairs are allowed the seat can be no more than 6" from the ground, and the
chair can not extend past your head. For more information on what is allowed into a specific event please contact the venue directly the week of your show.
Venue contact information can be located on the venue/ticket details.
Where do I pick up will call tickets?
The will call window should be easy to find - it's usually near the venue's main entrance - and will call tickets are typically available an hour before the
event. Please don't leave home without these three things - you'll need them to claim your tickets!
>> Your photo ID
>> Your Ticketmaster order number
>> The credit card you used to buy the tickets
If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.
I have accidentally deleted the email and I need to print my tickets. What do I do?
Not a problem! Contact us, by phone or e-mail, and we will help you with this.
When will my card be debited for a booking I've made?
In most cases your card will be debited on the same day as you make your transaction. In some cases your card may
be charged after a number of days.
Can I have the tickets mailed to an address which is not the same as the billing address?
Currently we are only able to mail tickets to the billing address. To enforce this we use something called AVS (or
Address Verification System). If the address you provide does not match the billing address the transaction may be
deemed invalid. If you are unable to receive your items at your billing address, please contact Exploring Horizons
to discuss available options.
When entering my payment card details I am asked to provide a CV2/CCV number. What is this and how do I find it?
All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but is not stored or printed anywhere else. Therefore, it can be used as a check that when you make your purchase you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. On American Express Cards the CV2/CCV number is the four digit number situated on the front of the card above right of the card number. You will be required to enter this additional security number before your
transaction can be completed.
How does Exploring Horizons use personal information, such as credit card numbers, address etc.?
We never save information such as passwords or credit card numbers on the system. We keep all customers'
information in separate files.
What charges are included with the ticket price when I book with you?
All charges relating to your transaction will be readily displayed during the booking process. Generally speaking
you will be charged the face value of an item, plus any applicable booking or payment processing fee (per item),
plus any mailing cost (per vendor). If additional fees apply, you will be notified by Exploring Horizons.
Will you use my personal information to send me spam?
When you book with us we will ask for your name, address, credit card details and telephone number and email address, which we will securely hold against our records of your transaction. Credit and debit card details are also secured. This allows us to fulfill your ticket request and track your order and contact you regarding your booking. No personal information provided by you will be sold to marketing companies. However, we will use your contact information to send you our special offers. You can be removed from the contact list at any time by sending us an e-mail request.