Answers

 

Is my Credit Card safe?

Exploring Horizons uses SSL (or Secure Sockets Layer) standards that are supported by all major browsers. SSL encodes your personal information (such as your address and phone number, or your credit card number) so that it is available only to you and Exploring Horizons travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone. However, as an increased precaution at the moment we only accept credit card information by submitting a signed Credit Card Authorization Form. The form can be found under the section Legal/Forms.

 

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Why doesn't Exploring Horizons offer online booking?

Looking for the best deal available is time consuming and cannot be achieved by looking at one or two online booking interfaces. This is the reason Exploring Horizons does not provide customers with an online self-service booking engine. For instance, the market for airline fares is controlled by a four major worldwide electronic distributors of travel information (Sabre, Worldspan, Amadeus, and Galileo). So far the market has failed to unite these four distributors and therefore many online booking interfaces have access to only one or two of these systems. Exploring Horizons has access to all four and can offer its customers some of the most competitive fares for air travel, hotels, rental car, and entertainment ticketing.

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What is included in the "Taxes/Fees"?

Taxes/Fees include any and all fees, charges, and taxes imposed by U.S. and/or foreign authorities, including U.S. custom fees, head taxes, hotel taxes, air taxes incurred as part of a land tour, inspection fees, immigration and naturalization fees, and Internal Revenue Service fees. Taxes/Fees also include port charges, which are fees assessed by government and other agencies, incident to the ship entering, leaving, docking, anchoring and/or remaining in port (e.g., stevedoring, waste removal, payroll for port employees).

 

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What’s the final price of my cruise?

You can find the final price of the cruise (including Cruise Fare; Vacation Protection Plan (if applicable); Air/Hotel Add-On (if applicable); NCCF (port taxes and fees); Gratuities (if applicable); and Taxes and Fees) in your itinerary under Vacation Total.

 

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What is included in the price?

Your cruise fare will cover most of the basics of your vacation. Accommodations, three meals per day plus snacks, and ocean transportation between ports-of-call are always included. In addition, you won't have to pay extra for onboard programming, such as classes (excluding fitness classes in some cases), lectures, and crew-organized games and parties; use of the pool and gym equipment; Broadway-style shows and other performances; movies (often outdoors or in an onboard movie theater); kids' counselors and special activities; and access to the lounges, casinos, and discos onboard.

 

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Do I need Insurance?

We highly recommend purchasing trip insurance. Trip insurance offers your clients protection if they have to cancel or interrupt their cruise due to injury, sickness, or death of a traveling companion or immediate family member.

 

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Are there any applicable discounts?

Usually cruise discounts may apply to the following categories: seniors, residents, armed forces, police and firemen, and returning customers.

 

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Do children sail free or at a discount?

Most cruise lines do not offer discounts for children. The major exception is Disney Cruise Line. On Disney ships (with 2 full-fare adults sailing), children under the age of 3 are charged only port fees and taxes; children ages 3-12 sail at a discounted children’s rate plus port charges and taxes; children over the age of 12 sail at 3rd/4th passenger rate plus port charges and taxes.  Norwegian Cruise Line also lets children under 2 sail for port charges and taxes only; Holland America Line charges $250 plus port charges and taxes for children under 18 years old for a majority of their sailings.

 

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Do I pay extra if I book through Exploring Horizons?

No. We do not charge any processing/ticketing fees.

 

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How much do I owe and when is final payment due?

A deposit will be charged to your credit card upon booking. Final payment is due 45-90 days prior to sailing. Ask one of our Tour Advisors for specific cruise line policies.

 

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When’s final payment due?

This depend on the cruise line and on the length of the cruise. Please refer to your itinerary or look under " How much do I owe and when is the final payment due?" for more information.

 

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How will my credit card be charged?

A deposit will be charged to your clients' credit card upon booking (Holland America takes up to 48 hours to process the booking). Please be sure that you provide us with the correct credit card information (name, address, card #, etc.). Any incorrect information could cause the booking to be cancelled by the cruise line, with no guarantee of rebooking.

 

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Do you offer payment plans?

Exploring Horizons does not. However, some cruise lines do. Ask us if you are interested in a payment plan. We can find out for you if your preferred cruise line offers this option.

 

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How will I know my order’s confirmed?

Once you have successfully completed the reservation process, you will immediately receive an e-mail confirmation from us.

 

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When will I get my tickets?

Generally, you will receive tickets within 2-4 weeks of sail date. For last-minute bookings (within 30 days of sail date), tickets may be issued as pier-pickup (you pick up the tickets at the pier on the day of sailing).  For Royal Caribbean, Celebrity, Costa, Princess, Carnival and NCL sailings, only edocs are issued. Electronic documents are sent to you via email. You will not receive paper tickets.

 

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What documentation do I need?

Apart from tickets, U.S. and Canadian citizens must present proof of citizenship in two of the following forms: passport; federal or state government-issued photo I.D. card (e.g., driver’s license); birth certificate (original or certified copy). For example, you can carry the following combinations of identity:

 

1. passport and driver’s license
2. passport and birth certificate
3. driver’s license and birth certificate

 

Please note that if you are married, and one of the partner has taken his or her spouse’s surname and plans to use a birth certificate as a form of identification, then a marriage certificate or a valid photo I.D. card to support the name change is needed.

 

Children under the age of 16 need proof of citizenship (e.g., passport, birth certificate) and it is recommended that they present photo identification as well--it is not required, though; children ages 16-18 need photo identification.

 

Starting in December, 2005, travelers will be required to present a valid passport when traveling to and from the Caribbean, Bermuda, Central (including Mexico) and South America, and Canada.

 

Travelers lacking the proper documentation will be denied re-entry to the United States. To read more about this new requirement, please click here.

 

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What do I need if I’m not American or Canadian?

Citizens of countries other than the United States and Canada (aliens) are required to present both a valid passport and an un-expired U.S. multiple re-entry visa (B-2 Visitor’s Visa) or a visa waiver. Resident aliens need both a passport and an alien resident card. Aliens and resident aliens should contact the appropriate consulate, U.S embassy, or U.S. immigration office to inquire about necessary travel documentation.

 

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Are there forms I need to complete before I sail?

• Most cruise lines now require that you fill out pre-registration/immigration forms prior to your sailing date. Please note that it is VERY IMPORTANT that you go online as soon as possible to complete your forms. If there are fields that do not apply to you please be sure to enter N/A.

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How do I find my cruise's itinerary?

You should have received one at the time of booking. If you have misplaced your copy or if you have never received it please contact us and we will gladly help you.

 

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How do I get to my departure port?

For your convenience, we have compiled a list of the most popular ports' addresses, driving directions, and parking information; Click Here to to find out more about your departure port. Alternatively you can also contact the cruise line for more up-to-date information.

 

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What’s the latest flight I can take?

You should plan to arrive at the airport nearest your port of departure at least three hours before embarkation begins. If you’re late, the ship will sail without you.

 

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What happens if my flight is delayed or cancelled?

If you have purchased travel insurance or arranged air through the cruise line, you are eligible for reimbursement costs incurred while catching up with your ship at its next port of call. This applies only to carrier-caused delays or other covered reasons.If you have arranged air privately and have not purchased travel insurance, you are responsible for all costs incurred while catching up with your ship at its next port of call.

 

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Can I customize my air through the cruise line?

Yes, you can. You can customize your flight by selecting the dates, times, airlines, departure cities, and other flight-related options of your choice. The cruise lines charge $35-$50 per person for this service, in addition to any airline charges.

 

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Should I book air through the cruise line?

Booking air through the cruise line protects you if your flight is delayed and you either miss your cruise or are running late. If you are running late for your cruise, cruise line representatives will make every effort to get you to the ship before departure. If you miss your cruise altogether, the cruise line will reimburse you up to $500 in costs incurred while catching up with your ship at its next port of call. In addition, air rates offered by the cruise lines are often less expensive than those available to the general public--especially on holidays and during high seasons--and the departure times and dates ensure that you will reach your departure port on time, barring any prolonged delays.

 

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How much are airport transfers?

Transfer costs depend entirely on the cruise line, your airport of arrival, and the distance from the airport of arrival to the departure port.

 

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How do I arrange transfers?

Let us know if you would like us to help you with transfers. We will gladly arrange it for you.

 

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What time do I board the ship?

Ship embarkation usually begins approximately 3 hours prior to departure. You should check your ticket package for an exact time.

 

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When does the ship depart?

Your ticket package will include a detailed cruise itinerary. Most ships depart in the late afternoon (around 4 or 5 pm), but be sure to check your detailed itinerary for an exact departure time.

 

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Is there any age requirement for booking a cruise?

• Different cruise lines have different policies. Here you can find some general guidelines that need to be kept in mind before booking a cruise. For an up-to-date list of requirements the cruise line should be contacted.

 

• Carnival 
  

• If you are under the age of 21 and SINGLE you MUST be accompanied by a parent, relative, or guardian 25 years of age or older in the same stateroom.  The only exception to this policy is when parents are traveling with their children in different cabins. If you are under the age of 21 and MARRIED, you and your spouse can cruise so long as proof of marriage is presented. Infants are REQUIRED to be at least 4 months at the time sailing.

Celebrity 

• If you are under the age of 21 and SINGLE you MUST be accompanied by an adult 25 years or older in the same stateroom. This age limit will be waived for minor children sailing with their parents or guardians in adjacent staterooms. If you are under the age of 21 and MARRIED, individual staterooms can be booked by couples whose minimum age is 18. Infants of all ages are welcome aboard Celebrity Cruises.

Crystal 

• If you are under the age of 18, you MUST be accompanied by an adult over the age of 21. If the accompanying adult is not the minor's parent or legal guardian, a notarized parental/guardian consent letter that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Crystal Cruise representative at the pier. Infants MUST be at least 6 months at the time of sailing. Crystal reserves the right to restrict the number of those under 3 years of age aboard the ship.

Disney 

• Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same stateroom and must have the Cruise Contract signed by a parent or legal guardian. The signed Cruise Contract must be received upon Walt Disney World Resort check-in or prior to embarkation. 
  
• Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line ships.

Holland America 

• Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Minors under age 18 traveling to any foreign country must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Infants 12 weeks or younger will NOT be allowed to travel aboard Holland America ships.

Norwegian 

• A passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years or older who expressly agrees to be responsible for the under 21 passenger throughout the cruise. If the accompanying adult is not the minor's parent or legal guardian, a notarized parental/guardian consent letter that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to an NCL representative at the pier. Two people under the age of 21 may travel together in the same stateroom without someone over the age of 21 in the same stateroom, if they purchased the cruise under the family plan and have at least one person who is 21 years or older in the adjoining stateroom. Infants of all ages are welcome aboard NCL Cruises.

Princess 

• The minimum passenger age is 6 months on Alaska and Caribbean cruises, 18 months on Exotic cruises and 12 months on all other cruises. Passengers under the age of 18 years must be accompanied by a Passenger over the age of 21. If the adult is not the parent of the Passenger under the age of 18, a Parental/Guardianship Consent must be signed by his/her parent or legal guardian and delivered to Carrier before sailing.

Royal Caribbean 

• No guest under the age of twenty-one (21) will be booked in a stateroom unless accompanied by an adult twenty-five (25) years of age, or older. This age limit will be waived for minor children sailing with their parents or guardians in adjacent staterooms or under-aged married couples (proof of marriage is required). Infants of all ages are welcome aboard Royal Caribbean Cruises.
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• Please be aware that an individual's age on the date of sailing determines his or her status for the entire cruise vacation.

 

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What are First & Second seatings?

First seating is the earliest evening dining time available, usually around 6:00 pm or 6:30 pm. Elderly passengers and families with children tend to select this seating. Second seating is the later dining time, usually around 8:00 pm or 8:30 pm.

 

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Can I get special-need meals?

Special-need meals (e.g., kosher, diabetic) are available upon request, but must be arranged in advance.

 

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What is proper dining attire?

Most cruise ships have one or two formal nights per cruise, when men are encouraged to wear tuxedoes or nice suits, and women cocktail dresses or evening gowns. Other nights are casual or semi-formal, when men can get by with khakis/dress pants, collared shirt and sports jacket (semi-formal), and women skirts, dresses, or pantsuits. Lunch and breakfast are casual, and if you don’t relish the idea of formal night, alternative dining options are always available.

 

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Is cruise ship dining as good as I've been told?

Everything you've heard about cruise ship dining is true. You'll find a varied selection of entrees (appetizers, salads, soups, vegetables, and desserts, too) every time you sit down. And there's virtually no limit on what or how much you can order. Just because your cruise ship offers plenty of delicious food doesn't mean you'll come home out of shape. You can choose low-cal, spa, or fitness menu selections that are just as tempting as the regular menu. You can also jog, do aerobics, work out in the gym, swim, golf, play tennis, and much more. Burning calories was never so much fun! Best of all, the one thing you'll never see on a cruise ship menu is a price!

 

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What if I don't like my tablemates?

This is rarely a problem. However, if you wish to move to another table, speak with the maitre d'. He'll make every effort to seat you with more compatible dining companions ...discretely and politely.

 

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Are there non-smoking areas?

Today, virtually all ships have smoking and non-smoking tables or non-smoking sections in lounges. Cruise ship dining rooms are now totally smoke-free, and the Carnival Paradise is a completely smoke-free cruise ship, reflecting passenger requests. If you want your dining table in a non-smoking area, or prefer a smoke-free ship, just tell us!

 

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What are outside & inside cabins?

Outside (oceanview) cabins have a porthole/window, while inside (interior) cabins do not.

 

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What’s a Cabin Guarantee (GTY, GUAR)?

A cabin guarantee means that you have reserved a specific cabin category, but you have not yet been assigned a specific cabin. For instance, if you reserved a guaranteed outside cabin on the upper deck, that cabin could be anywhere on the upper deck, and it’s possible that you could receive an upgrade. You will be assigned a specific cabin during embarkation; occasionally you will be notified of your cabin number in advance.

 

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What are IS, OV, V, W, X, Y and Z cabins?

On Celebrity's and Royal Caribbean’s ships, X, Y, and Z cabins are guaranteed cabin designations for outside with balcony, outside, and inside cabins, respectively. On Holland America’s ships, V designates a guaranteed verandah cabin, W and X designate guaranteed outside cabins, and Y and Z designate guaranteed inside cabins. On Carnival's ships, IS is an inside guaranteed (category 4A and up), and OV is an oceanview guarantee (category 6A and up).

 

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What amenities will my cabin have?

• Cabin amenities vary depending on cruise line, ship, and category, but most ships include the following: shampoo and soap, safe, TV, closet, private bathroom, hairdryer, and refrigerator. Please note the following exceptions:
• Hairdryers:
• Carnival: only on the Conquest, Destiny, Legend, Pride, Spirit, Triumph, and Victory
  
• Holland America: all ships except the Noordam
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  Refrigerators:
• Carnival: only on the Conquest, Destiny, Legend, Pride, Spirit, Triumph, and Victory; some suites on older ships
  
• Disney: coolers only; refrigerators can be rented for duration of cruise and are supplied free of cost for medical reasons
  
• Norwegian: depends on category; some outside cabins and most suites on older ships
  
• Royal Caribbean: Adventure, Explorer, Navigator, and Voyager only; some outside cabins and most suites on older ships.
  
  
• Due to safety reasons, irons are not provided in cabins, but you are allowed to bring one aboard.

 

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Are ships & cabins accessible for passengers with disabilities?

The level of accessibility for passengers with disabilities varies significantly from ship to ship. In general, the newer ships are more accessible while the older ones are less so. In response to the Americans with Disabilities Act (ADA), however, the major cruise lines have been making concerted efforts to bring all their ships up to code. For detailed information on the accessibility of most major cruise ships, we recommend Access-Able's website: www.access-able.com.

 

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Are there medical services onboard?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

 

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Are there laundry services aboard?

Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Most ships also have self-service launderettes.

 

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Are there meeting rooms onboard?

Just about every full size ship has public rooms to offer as meeting space for groups. If you'd like to make such arrangements, ask us to contact the cruise line's group sales department to coordinate schedules and arrange for any catering needs. Your ship may also be able to offer audio-visual equipment.

 

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How does someone call/e-mail me?

All major cruise ship now offer computer terminals with Internet access, which can be rented by the minute or hour. In addition, ships can be reached via direct-dial satellite or fax. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed at applicable ship-to-shore rates.

 

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Are there different classes of service?

Today's cruise ships are "one-class." Everyone onboard can use all of the ship's facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you'll enjoy the same courteous service, menus, activities, and entertainment as everyone else onboard.

 

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Will I get bored? Feel confined?

Hardly. Being at sea gives you a feeling of freedom few places can offer. There's plenty of room. And it'll probably take you two or three days just to discover what's onboard. Plus, you get the added adventure of exploring new and exciting ports of call. Cruise ships are like floating resorts with all the choices fine resorts have to offer. You can be by yourself and lie back in a lounge chair, breathe in the sea air, soak up the sun, read good books, or watch the ever-changing view. Or, you can join in exercise classes, dance classes, sports contests and other organized deck activities. Perhaps you can practice your tennis stroke or golf swing, or shoot some baskets. You can go for a swim, stretch out in the sauna or work out in the gym. You can see a feature movie, attend a lecture by renowned experts, play backgammon or bridge. And that's just when you're onboard!

 

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What's there to do at night?

At night, life aboard a cruise ship really turns on. There's dancing; live entertainment in nightclubs, discos and lounges; feature films; and parties with all your new friends. Most ships even have casinos. There are also many special events like the Captain's Cocktail Party, Passenger Talent Night, the Masquerade Parade, the Late Night Buffet (just for one last bite to tide you over 'til breakfast). And the night can go on as long as you want. Even until the spectacle of sunrise at sea.

 

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Is there a charge for entertainment?

Never. On a cruise vacation, the entertainment is on the house. There's no cover. No minimum. No charge for an admission ticket. The shows are live. The movies are first-rate. The variety is limitless.

 

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Do I have to participate in the activities?

On a cruise, you do what you want to. You can do everything. Or lie back and do absolutely nothing. It's your vacation.

 

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Is it easy to meet people?

A cruise ship is a great place to make new friends, because everyone's so friendly. The atmosphere is cordial, relaxed. And you'll have all kinds of things in common to talk about. At dinner. At cocktails. Around the pool. Or along the promenade rail. And don't be surprised if you find yourself making arrangements to meet them aboard ship again next year.

 

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Will there be people like me?

No matter what you've heard to the contrary, there's no such thing as a typical cruise passenger! All kinds of people take cruises... of all ages... from all walks of life... singles, couples and families. Passengers can vary from ship to ship and cruise to cruise. Just ask us for advice on the best ship for you, based on your tastes and lifestyle.

 

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What should I pack?

Pack like you would for any resort. Cruise vacations are casual by day, whether you're on the ship or ashore. In the evening, ships vary as to dress. As on shore, attire is dictated by occasion. On a formal dining night or at the Captain’s Gala, for example, you'll probably want to wear something more dressy, such as a dark suit, or cocktail dress; perhaps even a tuxedo or gown. (If you don't own a tuxedo--most people don't--you can usually rent one onboard.)

 

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Where is smoking permitted/prohibited?

Except for the Carnival Paradise, which strictly prohibits smoking onboard, smoking is prohibited only in dining rooms/restaurants, hallways, and most show lounges.

 

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What do I do about money?

Most cruise lines will allow you to establish an onboard credit account which permits you to charge onboard purchases to your stateroom. In most destinations, American currency may be accepted or easily exchanged. It is best to bring cash in small denominations since it is easier to get change for these bills. It is also advisable to carry a limited amount of cash since it is irreplaceable if lost. Traveler's checks are recommended and you may also want to carry a credit card.

 

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How much should I tip?

Most cruise lines suggest $9-$10 per day, per guest. This amount covers tips for your cabin steward, waiter, and busboy. A 15% gratuity is usually added to all bar tabs. Other shipboard personnel can be tipped for special services at your discretion. In general, you pay tips in cash at the end of the cruise. Norwegian and Princess automatically add tips to your onboard account, but the amount can be adjusted upon request.

 

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How much is an unlimited-soda card?

The cost of an unlimited-soda card depends on the age of the cardholder and the length of the cruise. For example, on a 7-day cruise, a card for a child under 18 would be approximately $20, while passengers over 18 would be charged around $35. Cards apply exclusively to fountain soda (no cans) and may only be purchased onboard.

 

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Can a pregnant woman travel?

Pregnancy is regarded as a medical condition. The cruise line may require a medical certificate establishing the passenger's due date and fitness to travel. In no case will the cruise line permit passengers who are 24 weeks or more into pregnancy to travel.

 

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Is motion discomfort a problem?

It can be. However, technology has come to the rescue. In fact, stabilizers on modern ships, advance availability of accurate weather information, and development of effective preventative medications have, for the most part, eliminated the incidence of motion discomfort.

 

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Is cruising affordable and a good vacation value?

Yes! There are cruise vacations to suit every budget, from the cost-conscious to the most luxurious. Even more important, a cruise offers the best travel value for your money. Your fare includes all meals, your cabin, onboard daytime activities, nighttime parties and entertainment. So for once, you'll know what your vacation will end up costing you before you go. (Your only extra expenses will be drinks, optional shore excursions, and personal services such as massage or hairstyling.) You'll be amazed at the value.

 

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How long are cruises?

As long or as short as you want. Itineraries can range from as little as three days to as long as three months!

 

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Where can I go?

Where do you want to go? Cruises visit practically any destination accessible by water.

 

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Are all ships and cruises fairly similar?

Far from it. Cruise ships can range from under 200 feet to over 1,000 feet. You can sail with anywhere from fewer than 100 fellow passengers to over 2,600. Experience atmospheres ranging from casual to formal, classically simple to ultra-deluxe. You can even choose between traditional propeller-driven craft, sail-assisted cruise ships, or even a paddle-wheel river boat.

 

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Can I book on short notice?

Even the most popular cruises sometimes have space available because of late cancellations. But, to get exactly the ship, cabin and sailing date you want, you should plan and book early. Most cruise lines also offer early booking discounts for customers who plan ahead. Then, just sit back and anticipate all the fun you're going to have!

 

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Can I extend my cruise vacation?

We can arrange pre- or post-cruise land packages at the same time you book your cruise. And, in many cases, your airline ticket will include helpful options, such as free stopovers, that enable you to make your own special arrangements.

 

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Do cruise lines accept group bookings?

Most lines will work with groups, depending on how many people are involved. Policies vary from company to company and sometimes during certain times of the year. For more details, please contact us.

 

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Can we celebrate a "special" day?

Absolutely! Most cruise lines will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion. Your birthday or anniversary can be more festive with champagne, flowers, canapes, wine or cheese. You can even arrange for a special private party. All you have to do is advise us in advance.

 

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Do cruise lines welcome families with kids?

More and more cruise vacations are booked by families with children. Most cruise lines make a special point of providing supervised activities for youngsters, especially during school holidays. If your children enjoy swimming, sports, games, movies and the adventure of new places, they'll love a family cruise. You'll find the kids adapt to shipboard life with ease, and you won't have to wonder what they're up to every minute. The cruise staff will help keep them busy and entertained. Best of all, children generally travel at a substantially reduced rate.

 

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Can singles have fun on a cruise?

Cruising is ideal for people traveling alone, because it's so easy to meet other people. In fact, most ships have parties just for singles early on, so you can start to be involved right away. Most ships also have single cabins as well as single rates for double staterooms. In many cases, a cruise line will even find you a roommate to share a double if you ask them.

 

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Is cruising right for honeymooners?

Without a doubt. Cruising offers an atmosphere that's just right for romance...cozy dinners for two, strolling on deck at sunset, dancing the night away (even under the stars) and so much more to remember forever. Most lines provide special services from Sunday or Monday departures to welcome champagne and breakfast in bed. (And, speaking of beds, most ships have them in double, queen, or king sizes!) Also, some ships offer special programs for performing a marriage ceremony or renewing your marriage vows in port.

 

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What's there to do in port?

So much you'll have a hard time choosing! You can go off on your own. Or take a guided tour. You can search ancient ruins or hunt for shopping bargains. Ride a raft over river rapids, a bicycle ride down the side of a 10,000 foot volcano, or ride a horse across miles of hills and beaches. Climb a waterfall or pyramid. See the birthplace of civilization or listen to steel drum bands. Follow the footsteps of history or the wake of a waterskiing boat. If there's still time, play golf or tennis. Eat native foods. Learn how to windsurf. Sun and swim at some of the world's best beaches. Catch a record marlin. Sail, snorkel or go scuba diving. Go to a nightclub or glittering casino. Take a cable car to the top of a mountain. Explore dark catacombs. In short, a cruise is the easiest way to see new places and do all the things you dream of. Cruising is the perfect way to sample a number of destinations that you may want to return to for another vacation...and you never have to pack and unpack - the destinations come to you!

 

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How physically challenging are the Shore Excursions?

It really depends on the tour. For example in some of the European cities you'll be visiting are ancient. Their quaint, narrow, cobblestone streets have been in existence long before motorized transportation. To preserve their beauty, some cities and old towns are pedestrian only. Most tours require some degree of walking; however, some excursions require extensive walking. Likewise, grand entryways and sprawling gardens of certain castles and cathedrals make walking and stair-climbing a necessity. Most cruise lines indicate which tours are more physical than others in their brochures and at the Shore Excursion Desk. Whatever your fitness level, we highly recommend comfortable, low-heeled walking shoes.

 

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What do Shore Excursions include?

Shore excursions include transportation according to the itinerary, and meals, refreshments, guides, and entrance fees as indicated in the tour description book. Fares for shore excursions are subject to change without notice.

 

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How do I book shore excursions?

When you receive your tickets, your package should include a shore excursion guide. Once you’ve selected the excursions you wish to take, you can make reservations by booking on the cruise line’s website, calling the cruise line directly, or booking once you’re onboard the ship. Many popular excursions sell out quickly, so we recommend reserving as far in advance as possible.

 

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When and where do Shore Excursions depart?

Prepaid tickets will indicate the departure location and time. If you are reserving an excursion in advance, you will be notified as to the times and locations along with other important details.

 

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Is it possible to "Miss the Boat?"

All guests are required to be back aboard their ship no later than 30 minutes prior to the scheduled departure time, which is listed in the daily bulletin and at the gangway as you leave the ship. The scheduling of all shore excursions conform with this requirement. However, if you leave a tour en route, it will be your responsibility to secure transportation and return to the pier on time. If you don't make it, they'll see you at the next port at your expense.

 

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What type of transportation is used for Shore Excursions?

Standards of transport vary considerably from country to country; however, excursions utilize the best quality transportation possible in each port. Air-conditioned vehicles are not always available. Guest wishing to travel together with friends should leave the ship together, as this will help the tour staff allocate space in the same vehicle.

 

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Will transportation be available from the ship to city centers?

There are many ports in Europe that are not located in the city center. For the convenience of their guests, some cruise lines like Royal Caribbean, shuttle bus service is arranged in those ports that are located a 1/2 mile or more away from the closest city center and do not have adequate local transportation available (believe us, finding local transportation is not a problem in the Caribbean. They will find you). Schedules and days of operation are usually posted in the ship's bulletin.

 

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How should I tip our Guide/Driver?

Extending a gratuity to your guide or driver is strictly optional; however, in some countries, these personnel may anticipate that if you were pleased with their services, you will reward them in a monetary way. A commonly accepted guideline is $1 per person for a half day and $2 per person for a full day.

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How can I find out more about the ports we'll be visiting?

On most cruise ships, a qualified lecturer will hold informative talks on each port of call you visit. If you still have questions, the Port Lecturer will be glad to answer them. You should also do a little research before you go. Your local library should have all kinds of books pertaining to your destination. Frommer's and Fodors' also have wonderfully informative books identifying local points of interest, culture, and history.

 

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Will I miss meals when I go ashore?

Most tour departure times complement the ship's meal service hours, so you can enjoy your meal aboard then go ashore. However, on some full day tours, or if you take more than one tour in a day, your return on board may not coincide with meal hours. A buffet, snack, or room service is usually available all the time.

 

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What should I wear on shore excursions?

Other countries may have more conservative ideas about dress than you're accustomed. Attention is drawn to this matter so as not to offend. Cruise lines suggest when visiting places of worship (cathedrals), you dress conservatively, avoiding shorts or sundresses. Attend the port lectures for guidance.

 

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Will I have time to shop on shore excursions?

Whenever possible, shopping time is allocated within the framework of the excursions. However, tours are not designed primarily for shopping.

 

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What is a Vacation Package?

A vacation package combines flights and hotels into one price. In addition, city specific attractions and services can be added to a selected vacation package.

 

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Why should I buy an Exploring Horizons' Vacation Package?

Two reasons why you should buy one of our packages: Value and Time.

Our vacation packages are all about value. While other online travel sites partner with tour operators, our own product managers have firsthand knowledge of specific vacation destinations. These experts develop close relationships with flight and hotel suppliers to obtain the best package rates, which we pass along to you. On average, you can save up to 30%—-sometimes even more-—by purchasing a vacation package. Vacation packages are easy. You don’t need to spend hours researching hotel and flight availability. We do all the work by finding the best vacations at the best rates.

 

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Can I change what's in a vacation package?

Our vacation packages are flexible and they can be changed. We combine the best airfare for your destination with multiple hotel selections. You can then pick and choose hotels and airlines to come up with the right combination for you. Choose from inexpensive to luxury hotels, roundtrip flights or flights stopping at multiple cities. You can also add a car and attractions and services that are available for your destination. You determine what’s included in your package.

 

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I'm an independent traveler. Are packages for me?

Our vacation packages are for everyone, whether you’re an independent traveler looking for good value, or searching for an all-inclusive vacation experience. Our packages are flexible, so you’re able to customize them around your needs.

 

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Do vacation packages require a minimum stay?

Yes, there is a two-night minimum stay to obtain our special package rates.

 

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What kind of quality can I expect in a package?

We offer the same high-quality flights and hotels in our vacation packages that we offer elsewhere on Exploring Horizons.com. You can find a variety of top-of-the-line hotels and major airlines from which to choose, and you can search by hotel class to narrow your choices.

 

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What kinds of Packages are available?

We work with thousands of vendors and we offer our customers the best negotiated rates in the market. Aside the wide selection of vendors like Disney, Sandals, Club Med, etc... We also offer a full, concierge-style, customized packaged. Just tell us where you would like to go and we put together the best vacation for you and your family.

 

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How many people can I book on a package?

It depends on the Package. Vendors-based packages may have limits of maximum of six (6) passengers to be booked in a package reservation; while, groups of individuals larger than six would have to be booked in multiple reservations. For customized packages the limit may be higher but it depends on the destination and on the type of package.

 

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Can I book an All-Inclusive?

We offer all-inclusive packages to a small number of destinations, such as Jamaica, the Bahamas, Mexico, Costa Rica, and the Dominican Republic. These packages are offered in two different ways. Some hotels are completely all-inclusive. This means that all hotel room categories are under the all-inclusive plan. Other hotels offer all-inclusive room types in addition to room types that are NOT all-inclusive.

 

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How far in advance can a package be purchased?

Due to airline restrictions, packages can only be booked up to 330 days in advance.

 

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How much do I need to pay if I cancel my vacation package?

Different cancellation and change rules apply to each vacation package. Factors include whether a flight was purchased (and, if so, which flight); how many days prior to the departure you are attempting to make the change or cancellation; and which hotel, rental car, and/or attractions were included. Most vacation packages cannot be cancelled but can be changed for a $50 change fee, plus all additional supplier fees and penalties. If your vacation package includes a flight, keep in mind that most economy/coach class flights have an airline-imposed penalty fee of $100 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Tickets are non-refundable, but can be applied (for a limited time) toward future travel with a vacation package, less any applicable penalties. In addition, make sure to read the cancellation and change rules imposed by the vendor. Contact us if you have any questions.

 

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Do you offer vacation packages for kids?

Yes, we do. Just contact us and ask us about vacation packages for kids.

 

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I already booked a Vacation Package. Can I still change it?

Often revisions to vacation packages are allowed by the vendors. Check the rules and conditions that came with your purchased vacation itinerary. The fees associated with these changes are outlined in the same section. All revisions to a vacation package are done by contacting us.

 

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Can I add an extra person to my vacation package?

Due to airline restrictions and hotel constraints, extra persons may not be added to a vacation package once the booking has been completed. Extra persons would need to be booked in a separate vacation package, or you can cancel your existing package and rebook it to include the additional persons--however this is likely to incur substantial penalties.

 

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Do you offer Vacation Packages that include volunteering, or community programs?

Yes, we do. Check under the section Alternative Tourism for options, or contact us and we can help you make the right choice.

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What if the name on my reservation is misspelled?
For security reasons, it's important that the name on your travel reservation matches the name on your government-issued photo ID. Please make sure that the name you book your travel under is spelled correctly. Some vendors, like airlines, charges penalties of $100 (or more) for name changes, per passenger In the error was caused by Exploring Horizons, we will be responsible for all charges associated with the misspelling of the name(s). Otherwise, the customer bear full responsibility for whatever charge(s) associated with this sort of errors.

 

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